Frequently Asked Questions

Zilla On Demand is building a connected pet-care ecosystem designed to help pet parents discover services, connect with care professionals and businesses, and engage with organizations that share a commitment to animal well-being.

Our vision extends beyond booking services. We want to help create a more connected, accessible, and compassionate pet-care community where understanding each animal's needs is part of the experience.

Today, Zilla offers in-home pet wellness services in Ontario, booked online through Square — see our Services page for what's currently available.

We believe every pet deserves to be understood, not just cared for.

Animals communicate through their behaviour, and their experiences, surroundings, and individual needs matter. Zilla's vision recognizes the importance of compassionate, thoughtful care, including for rescue animals and pets who may experience anxiety, fear, or reactivity.

We're building toward a pet-care experience that brings people and services closer together while keeping the well-being of animals at the heart of the mission.

More Than Pet Care. A Community That Cares.

Every pet has a story. Some are full of adventure, while others need a little more patience, understanding, and compassion to feel safe in the world around them. Behind every pet is someone who cares deeply — and sometimes, all it takes is the right connection to make a difference.

As a Ziller, you become part of a growing pet community built around a shared belief: that pet care should be more connected, more accessible, and more understanding of the animals at the heart of it all.

Whether you're a pet parent looking for the right care, a professional sharing your passion, a business growing new opportunities, or an organization working to give animals a better future, there's a place for you here.

Together, we're creating more ways for people to connect, more opportunities for the pet-care community to thrive, and more possibilities for every pet to receive the care and understanding they deserve.

Zilla On Demand — Bringing the pet community closer, one connection at a time.

Zilla On Demand is being developed for pet parents looking to discover pet-care services and connect with professionals, businesses, and relevant organizations.

Pet parents in our Ontario launch area can book the in-home services currently listed on our Services page. Available services and eligibility may vary.

Zilla's current in-home services are nail trim, ear cleaning, teeth brushing, paw care and paw pad trimming, bathing, and sanitary trim.

As the Zilla community grows, the range of services offered by Zilla Partners may expand. The Services page always shows the services and offerings currently available.

Booking takes a few steps:

1. Visit the Services page and choose the service you need.
2. Select Book This Service to open Zilla's Square booking page.
3. Pick an available date and time.
4. Enter your details, including your address and postal code.

Booking confirmation and payment are completed through Square.

Zilla recognizes that some pets need additional patience, understanding, and thoughtful care. We believe behaviour is an important part of understanding an animal's needs.

Where suitable services and qualified providers are available, pet parents can explore options that may better fit their pet's individual circumstances. We encourage pet parents to discuss their animal's specific needs with the provider before booking.

Some Zilla Partners may offer recurring services, depending on the type of service they provide and their availability. When available, pet parents can discuss a suitable schedule with their provider, whether weekly, biweekly, monthly, or another agreed frequency.

Recurring services and availability may vary by provider, and not every service is available on a recurring basis.

For services that support recurring appointments, your Zilla Partner may help arrange your next visit so you can maintain a schedule that works for you and your pet.

Where supported, your next appointment can be arranged in advance. Otherwise, you can book again through the Square booking page linked from each service.

Yes, where the provider's availability and booking arrangements allow it.

You can discuss your preferred date and time with your Zilla Partner during your current appointment. Together, you can arrange a suitable next visit, subject to availability and confirmation.

If the booking arrangements support it, the appointment can be recorded before you leave so you have the details of your next visit.

Not necessarily. Automatic recurring bookings depend on the service, the provider's arrangements, and the booking features available through Zilla On Demand.

Unless automatic scheduling is explicitly supported, please confirm your next appointment with your provider or use the Square booking page.

If your provider offers recurring services, contact them to discuss changes to your preferred schedule. Changes depend on availability and the applicable booking and cancellation terms.

No. A recurring service means arranging appointments on an agreed schedule, such as weekly or monthly.

A membership or subscription may involve separate benefits, fees, or recurring payments. These are different arrangements.

We understand that plans can change. If you need to cancel or reschedule, please notify your Zilla Partner as soon as possible and follow the cancellation instructions and deadline provided when you book.

Any applicable cancellation fees, refund eligibility, and rescheduling options will depend on the published booking terms and the service you selected. Zilla's cancellation terms are available before customers confirm a booking — see Zilla's Terms and Conditions.

Any cancellation fee or refund will depend on the cancellation terms disclosed for your booking.

Before a booking is confirmed, customers should be able to review the applicable cancellation deadline, any fees, and the conditions for receiving a refund. Zilla's current terms are published in our Terms and Conditions.

If a provider needs to cancel an appointment, they should notify the customer as soon as reasonably possible and, where feasible, help arrange another suitable appointment.

Any applicable refund or rescheduling arrangements should follow Zilla On Demand's published policies and the booking terms.

The cancellation terms that apply to bookings are set out in Zilla's Terms and Conditions, and the applicable terms are available before you confirm a booking.

A Zilla Partner is a professional, business, rescue, or organization that participates in or works with Zilla On Demand.

Partners may include pet-care professionals, mobile service providers, established pet-care businesses, animal rescues, shelters, and animal-welfare organizations.

Pet-care professionals, eligible service providers, established pet-care businesses, animal rescues, shelters, and relevant animal-welfare organizations may be suitable partners.

See the Become a Zilla Partner page for details.

Visit the Become a Zilla Partner page to explore partnership opportunities and apply online.

Zilla's vision is to create opportunities for pet-care businesses and professionals to increase visibility, connect with potential customers, and develop additional revenue opportunities where applicable.

Actual results depend on services offered, customer demand, participation terms, and platform capabilities.

Zilla welcomes opportunities to connect with animal rescues, shelters, and animal-welfare organizations.

Our vision includes helping participating organizations gain visibility, connect with potential adopters and supporters, and strengthen their connections within the wider pet community.

A Zilla Partner is a professional, business, rescue, or organization that works with Zilla On Demand or participates in its partner ecosystem.

A Zilla Merchant is a business or seller offering pet products through Zilla's commerce ecosystem, where that functionality is available.

A business may fit both categories if it offers products and participates in partner opportunities.

A Zilla Organization is a rescue, shelter, animal-welfare group, or other relevant organization participating in the Zilla community.

Organizations may also be Zilla Partners when they participate through the partner program.

Yes. You can browse Zilla On Demand and explore our services without an account, but to book and use our services you'll need a Zilla account and to be logged in.

Your account is your home on the Zilla platform — it's how you manage your pet's care, your appointments, and your service history in one place. Zilla Partners also log in with their own partner account to manage their services.

Choose a service on the Services page and select Book This Service. You'll be taken to Zilla's Square booking page to pick a date and time and enter your details.

Booking confirmation and payment are handled through Square.

Send us a message through the Contact page, or email us at partners@zillaondemand.com. The form asks for your name, email, phone number, and comment so we can get back to you.