More Opportunities for You. A Better World for Pets.
Zilla On Demand brings together pet-care professionals, businesses, animal rescues, and organizations to create new opportunities, strengthen connections, and help make pet care more accessible, compassionate, and connected.
Whether you're growing your business, sharing your expertise, or working to give animals a better future, there's a place for you in the Zilla community.
Who Can Become a Zilla Partner?
Pet-Care Professionals
Turn your passion and experience into new opportunities. Zilla On Demand aims to help pet-care professionals connect with pet parents looking for services that suit their animals' needs. Whether you specialize in everyday care, mobile services, training, grooming, or other eligible pet-care services, Zilla is building a platform designed to help customers discover the right care.
Pet-Care Businesses
Give your business another way to connect with pet parents and grow its reach. Zilla On Demand is building opportunities for established pet-care businesses to increase visibility, connect with potential customers, and become part of a broader network focused on better pet-care experiences.
Mobile Pet-Service Providers
Bring your services closer to the people and pets who need them. Zilla aims to make it easier for pet parents to discover eligible mobile services, while helping mobile providers showcase their offerings and reach more potential customers.
Animal Rescues and Shelters
Every animal deserves a chance at a better future. Zilla On Demand recognizes the important work of rescues and shelters, especially those caring for animals who may need additional time, patience, behavioural support, or a suitable home. Our vision is to help participating organizations gain visibility, connect with potential adopters and supporters, and strengthen their connections within the wider pet community.
Animal-Welfare Organizations and Community Partners
Positive change happens when people and organizations work together. Zilla welcomes opportunities to connect with organizations that share a commitment to animal welfare, responsible pet care, education, and helping animals thrive.
How It Works
Step 1 — Apply. Tell us about yourself, your business, or your organization and the services or work you offer.
Step 2 — Let's Connect. Learn how your services, business, or organization may fit within the Zilla community and its available opportunities.
Step 3 — Begin Your Zilla Journey. Explore ways to connect with pet parents, expand your visibility, and contribute to a more connected pet-care community, according to the features and opportunities currently available.
Why Become a Zilla Partner?
Be Discovered
Help more pet parents learn about your services, business, or organization through Zilla's developing pet-care ecosystem.
Explore New Opportunities
Discover potential ways to grow your reach, develop relationships, and create additional revenue opportunities where applicable.
Connect With Your Community
Become part of a network of people and organizations who share a commitment to better pet care.
Make Your Work Matter
Contribute to a community that values animal well-being, compassionate care, and a better understanding of pets' individual needs.
Recurring Services and Repeat Appointments
Build Lasting Customer Relationships
Many pet-care services are ongoing rather than one-time visits. Grooming, training, routine care, and other eligible services may involve appointments on a recurring schedule. Zilla On Demand aims to make it easier for pet parents and care professionals to stay connected and arrange future appointments that work for both parties.
Today, appointments are booked through Zilla's Square booking page, and repeat visits are arranged between you and the customer — Zilla does not automatically rebook appointments. Where the service and booking arrangements support it, you may be able to arrange a customer's next appointment before the current appointment ends, so the customer can discuss their preferred date and time and plan ahead.
Help Customers Plan Their Next Visit
Encourage a conversation about the next appointment before the current visit ends, when appropriate:
• Ask whether the customer would like to arrange another appointment.
• Discuss the customer's preferred date, time, and service frequency.
• Confirm availability before promising an appointment.
• Provide the next appointment's details once it is confirmed.
• Explain any relevant rescheduling or cancellation terms.
• Respect the customer's choice if they do not wish to book another visit.
Recurring Services and Monthly Appointments
Some partners may offer weekly, biweekly, monthly, or other recurring service schedules, depending on the type of service and their availability.
Recurring appointments should be agreed upon by the customer and provider. A recurring service arrangement does not automatically mean the customer has subscribed to a monthly membership or recurring payment plan.
Cancellation and Rescheduling Expectations
Clear communication protects both you and your customers. As a Zilla Partner:
• Provide the applicable cancellation and rescheduling terms before a booking is confirmed.
• Explain any applicable cancellation fees and deadlines.
• Notify customers as soon as reasonably possible if you need to cancel.
• Where feasible, help customers arrange a suitable alternative appointment.
• Follow Zilla's published policies and the terms agreed upon for the booking.
• Avoid charging undisclosed fees or promising refunds that are inconsistent with the applicable terms.
If a customer cancels or reschedules, the applicable deadline, fee, and refund eligibility should be clear before booking.
Your Work Can Make a Difference. Let's Make More Possible.
Whether you care for pets professionally, run a pet-care business, or help animals find a better future, your work matters.
Join a community that's working to bring pet parents, care professionals, businesses, rescues, and organizations closer together.
New to Zilla? Browse our Frequently Asked Questions to learn more about partnering with Zilla.